Help & FAQ

Everything you need to set up and run Royal Ticket — for any of the six business types.

5-min setupNo PC neededWorks offline

Getting started

1. Download & install the Royal Ticket Android app on any phone/tablet (Android 8+).
2. Sign up — the 3-step wizard asks: (1) what business you run, (2) your venue name + GST (optional), (3) your admin sign-in. Pick the closest business type; we load sample items & pricing for it automatically.
3. Pair a printer — Settings → Printer. Bluetooth thermal, or the built-in printer on a Urovo device.
4. Issue your first ticket — tap New entry. You can edit items & prices any time from the admin panel.

Business types

You choose one at signup. Each loads the right items, billing and screens — you can rename or extend them later.

Issuing tickets

Tap New entry on the dashboard. The screen adapts to your business:

• Parking / single-item: pick the vehicle type, optionally scan/type the plate, collect (if prepaid), print.
• Museum / temple / multi-item: use the +/− steppers to build a basket (Adult ×3, Child ×2…), then collect & print one master receipt.
• Plate state code: set a default state in Settings (e.g. GJ) and operators type only the number — tap the green GJ ▾ chip to change it for one ticket.
• Short vehicle number (on by default): the operator picks the state and types only the last 4 digits on a number pad — GJ + 1597 is stored as GJ1597. Turn it off in Settings → Entry form to type the full plate instead. The state chip works the same in both modes.

Exit & payment

1. Scan the ticket QR (or type the ticket number).
2. The bill is computed from the duration/rule. Pick the payment mode — Cash, UPI, Card.
3. For UPI, show the on-screen QR; the customer pays straight to your bank.
4. Tap Collect & print. A closed ticket can't be re-exited or double-charged.

Exit from a different device: a ticket issued on one device can be exited on another. When you scan/type a ticket the device hasn't seen, it's pulled from the cloud (the issuing device must have synced first), then billed and closed normally. A brief moment online is needed for that first pull.

Ticket & invoice numbers

Every ticket gets a human-readable, sequential number that also serves as the invoice/bill number. The format is:

<SERIES>-<YYYYMMDD>-<NNNN>  →  e.g. 1-20260625-0001, 1-20260625-0002, …

Why a series code per device?

Royal Ticket works fully offline, so two devices can't share one live counter without risking duplicate numbers. Instead, each device keeps its own gap-free running sequence. Give every device a different series code (Device 1 → 1, Device 2 → 2) and their numbers never collide:

• Device 1: 1-20260625-0001, 1-20260625-0002 …
• Device 2: 2-20260625-0001, 2-20260625-0002 …

The number is fixed at the moment of issue, printed on the receipt and encoded in the QR, and stays the same through exit, reports and the admin panel — it is never re-assigned on sync.

Deposits & refunds

For cloakrooms & lockers, mark an item as a refundable deposit in the admin panel (Items → edit → Refundable deposit → amount).

• At entry, the deposit is collected on top of the fee — the entry screen shows e.g. ₹130 · Includes ₹100 refundable deposit.
• At exit, the deposit is returned and the receipt prints a clear REFUND line.

Time slots

For temple darshan and water-park sessions. In the admin panel: Bookings → Time slots → Generate slots (e.g. next 7 days, 09:00–18:00, every 30 min, capacity 50).

• The entry screen shows today's bookable slots; the operator taps one before adding items.
• Capacity is enforced on the server — a full slot can't be over-booked, even if two operators tap at the same instant.

Printing

• Bluetooth thermal (58/80 mm): pair once in Settings → Printer.
• Urovo built-in printer: on a Urovo device, choose "Urovo internal" in Settings → Printer.
• Auto-cutter: off by default (most printers feed for a manual tear). Turn it on only if your printer has a hardware cutter.
• Customise: header/footer lines, what fields print, copies, and an "advance print" mode for sharper graphics.

Reports

Operators & admins can open Reports from the dashboard. Filter by date, location and staff, then pick a report:

Everything exports to CSV and PDF. The day-end print goes straight to your thermal printer.

Staff & roles

• Admin — full access: items, pricing, locations, staff, reports.
• Operator — issue/exit tickets + day-end report. No settings access (PIN-guarded).
• Add staff in the admin panel (Users → New) or from the app's Manage Operators screen.

Frequently asked questions